Welcome to North Bureau. By engaging with our services or visiting our website (northbureau.com), you agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our services, including but not limited to branding, web design and development, e-commerce solutions, and digital marketing services provided by North Bureau (“we,” “us,” or “our”). Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our services.
1. General Provisions
1.1 Acceptance of Terms
By accessing our website, contacting us, or entering into a service agreement with North Bureau, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (available at northbureau.com/privacy). These Terms apply to all clients, visitors, and users of our services.
1.2 Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
1.3 Eligibility
Our services are available to individuals and businesses who can form legally binding contracts under applicable law. By using our services, you represent that you are at least 18 years of age or, if acting on behalf of a business, that you are authorized to enter into agreements on its behalf.
2. Services
2.1 Scope of Services
North Bureau provides a range of digital creative services, including but not limited to:
- Branding (e.g., logo design, brand identity development, brand strategy)
- Web Design & Development (e.g., website creation, UI/UX design)
- E-Commerce Solutions (e.g., online store development, payment gateway integration)
- Digital Marketing (e.g., social media management, SEO, SEM, PPC, content creation)
Details of our services are outlined on our website and in specific project agreements. All services are subject to these Terms and any additional terms outlined in a signed contract or proposal.
2.2 Service Agreements
Before commencing any project, we will provide a detailed proposal or contract outlining the scope, deliverables, timeline, and fees. By approving the proposal or signing the contract, you agree to the specific terms outlined therein, which supplement these Terms. In case of conflict, the signed contract or proposal takes precedence.
2.3 Client Responsibilities
To ensure successful project execution, you agree to:
- Provide accurate “…accurate and complete information, content, and materials required for the project in a timely manner.
- Respond promptly to requests for feedback, approvals, or additional information.
- Ensure you have the legal rights to use any provided materials (e.g., images, fonts, or content).
- Failure to meet these responsibilities may result in delays or additional costs, for which North Bureau is not liable.
3. Payment Terms
3.1 Fees and Billing
Service fees are outlined in the project proposal or contract. Unless otherwise specified, a deposit (typically 50%) is required before work begins, with the balance due upon completion or per agreed milestones. Subscription-based services are billed monthly in advance.
3.2 Payment Methods
Payments can be made via bank transfer, credit card, or other methods specified in the contract. All payments must be made in Pound sterling (GBP) or U.S. dollars (USD) unless otherwise agreed.
3.3 Late Payments
Payments not received within 14 days of the due date may incur a late fee of 1.5% per month or the maximum allowed by law. We reserve the right to suspend services for overdue accounts until payment is received.
3.4 Refunds
Fees for completed work or subscription services are non-refundable, except as outlined in a specific contract or where required by law. Custom refund terms, if any, will be specified in the project agreement.
4. Intellectual Property
4.1 Ownership of Deliverables
Upon full payment, you will own the final deliverables (e.g., website design, branding assets) as specified in the contract. North Bureau retains ownership of all preliminary designs, drafts, or unused concepts unless otherwise agreed.
4.2 Third-Party Materials
Any third-party materials (e.g., stock images, fonts, or plugins) used in the project may be subject to additional licensing terms, which you are responsible for complying with. We will inform you of any such requirements in advance.
4.3 License to North Bureau
You grant North Bureau a non-exclusive, royalty-free license to use your brand assets, content, and deliverables for promotional purposes (e.g., portfolio, case studies) unless otherwise agreed in writing.
5. Confidentiality
5.1 Confidential Information
Both parties agree to keep confidential any non-public information shared during the course of the project, including business plans, financial data, or proprietary materials, except as required by law or with prior written consent.
5.2 Exceptions
Confidentiality obligations do not apply to information that is publicly available, already known to the receiving party, or independently developed without reference to the confidential information.
6. Warranties and Disclaimers
6.1 Service Warranty
We warrant that our services will be performed with professional care and skill, consistent with industry standards. If you identify any defects in our deliverables within 30 days of delivery, we will correct them at no additional cost, provided the issue is due to our error and not caused by third-party systems or client modifications.
6.2 No Other Warranties
Except as expressly stated, our services are provided “as is” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
6.3 Third-Party Services
We may use third-party tools, platforms, or services (e.g., hosting providers, payment gateways) as part of our deliverables. We are not responsible for the performance, availability, or security of these third-party services, which are subject to their own terms and conditions.
7. Limitation of Liability
7.1 General Limitation
To the maximum extent permitted by law, North Bureau’s total liability for any claim arising from our services, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the specific services giving rise to the claim.
7.2 No Consequential Damages
We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, even if advised of the possibility of such damages.
8. Termination
8.1 Termination by Client
You may terminate a project or subscription by providing 30 days’ written notice, subject to payment for all work completed and any non-cancellable expenses incurred (e.g., third-party licenses).
8.2 Termination by North Bureau
We may terminate a project or subscription immediately if you breach these Terms, fail to make timely payments, or engage in conduct that materially interferes with our ability to perform services.
8.3 Effect of Termination
Upon termination, all outstanding fees become immediately due. Any deliverables provided up to the point of termination remain your property upon full payment, subject to Section 4.
9. Force Majeure
North Bureau shall not be liable for any delay or failure to perform services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, power outages, or internet disruptions.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of the State of [Insert State, e.g., Delaware], United States, without regard to its conflict of laws principles.
10.2 Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to binding arbitration in [Insert City, e.g., Wilmington, Delaware] under the rules of the American Arbitration Association. The prevailing party shall be entitled to reasonable attorney’s fees and costs.
11. Miscellaneous
11.1 Entire Agreement
These Terms, together with any signed contract or proposal, constitute the entire agreement between you and North Bureau, superseding all prior agreements or understandings.
11.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.3 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a qualified third party without your consent.
11.4 Notices
All notices must be in writing and sent via email to hello@northbureau.com or your designated email address. Notices are deemed received upon confirmation of delivery.
12. Contact Information
If you have any questions about these Terms or our services, please contact us at:
North Bureau
Email: hello@northbureau.com
Website: northbureau.com
Social Media: @NorthBureau